Shipping policy

Shipping Policy

Thank you for shopping with us. We aim to process and ship orders as quickly and reliably as possible.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received. Orders are not processed or shipped on weekends or holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times depend on your shipping destination and the shipping method selected at checkout.

Standard Shipping: [5–10 business days]
Express Shipping: [2–5 business days]
International Shipping: [7–20 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

Any applicable free-shipping offers will be clearly stated on our website or at checkout.

Tracking Your Order

Once your order has shipped, you may receive a tracking number by email. Tracking information may take some time to update after the package has been handed over to the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please check with household members, neighbors, and your local delivery carrier before contacting us.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an order can be changed once it has entered processing or been shipped.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. You may also contact us at henriquezjoshua91@gmail.com, and we will assist where possible.

We are not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.

International Orders

International customers are responsible for providing accurate delivery information and may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

Customs policies vary by country, and we cannot guarantee how long an international shipment may take to clear customs.